How long should the flame and other lights last?​​
Harmonie Fireplaces use LED lights that typically last 25,000 to 50,000 hours. This equates to about 15 years with 6 hours of use everyday. This does not mean the LED lights will suddenly stop working like traditional incandescent and fluorescent light bulbs since LED's don't "burn out" suddenly, rather they tend to fade gradually. Our LED lights follow the L70 LED rating where after 25,000 to 50,000 hours the light intensity will dim to around 70% of the original brightness, but the lights will still function.
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Factors that can affect LED lifespan include heat management (ensuring the heater vents are clean and unobstructed), humidity, the on/off cycling frequency, and keeping dust off the lights to reduce heat build up.
Occasionally a whole light strip can malfunction, but they can easily be replaced.
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Why is the heater not working?
Harmonie Fireplaces heaters are equipped with overheat protection. If the heater has been used excessively the thermal switch may have been tripped to prevent overheating.
To reset: Turn the fireplace off, unplug it for 10 minutes, plug it back in and turn it on.
If it's hardwired or you can't reach the plug, turn off the circuit breaker for 10 minutes.